Pricing & Features
Fully encrypted, secure, and mobile business communication for any modern office.
Key Features
Chat & SMS
Allows business texting and chat to happen from either your desktop or mobile phone without mixing your business and personal messages.
Find Me/Follow Me
Callers dial one phone number and can reach you wherever you are, on any of your devices. You can set all your phones to ring simultaneously or have them ring in sequence.
Internet Fax
Reliable Fax-to-Email and Email-to-Fax service to meet all your business needs. Fax from anywhere with an internet connection at any time. Direct incoming faxes straight to your email inbox.
Transcription
All your voicemail messages are transformed into readable text so you can quickly scan your messages as they come in. Conveniently read them on your computer or mobile device.
Web Phone
Increase the reach of your business phone system and open the door to a more geographically diverse workforce with a browser based phone solution using any Mac/PC, a web browser, and a microphone.
Enterprise-grade communications at an affordable cost. Advanced customer-focused features.
Exceptional Features
HD Voice solution for desktop phone user needing business-class features, including multimedia collaboration- Office Manager Web Portal
- User Web Portal
- Call Conference (3 Way Calling)
- Call Forward
- Call Hold
- Call Logs
- Call Screening
- Call Transfer
- Call Blocking
- Caller ID and Name Display
- Caller ID Block
- Click to Dial
- Do Not Disturb
- Emergency Assistance (911)
- Find Me / Follow Me
- Mobile Apps
- On Demand Call Recording
- Company Call Recording
- Multiple Devices
- Ten-digit Dialing
- Automated Attendant / Virtual Receptionist
- Music and Messages On Hold
- Simultaneous Ring
- Time Frames (Scheduler)
- Voicemail
- Voicemail to Email
- Hunt Groups
- Web Phone
- Mobile Softphone
Volume discounts available, please contact a Skyway UC Representative.
Add-On Features
+ Voicemail Transcription
+ Greeting Changes
+ Conference Calling
+ Toll Free Number
+ Local Numbers
+ Internet Fax
+ Portal Fax
Download the Full Feature List
Click here for a complete list of Skyway West Service Charges
1. Customer Equipment & Network Re-Configuration |
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A. Customer Premise Equipment Re-configuration**Requests made within the first 30 days of service are not chargeable |
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| Service | Price | |
| IP Modifications – Add/delete/modify IP addresses | $75 | |
| Open/close ports | $75 | |
| Restocking Fee to replace equipment (after 90 days) | $75 | |
B. Network Re-configuration |
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| Service | Price | |
| Service Upgrade – Increase Speed | FREE | |
| Service Downgrade – Decrease Speed | $75 | |
| VLAN – Change from Public to Private Network | $150/site | |
C. Site visit |
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| Service | Price | |
| One hour minimum charge | $99 | |
| Wiring Runs | (time and material) | |
| Network Configuration | (by quote) | |
D. ADSL Moves |
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| Service | Price | |
| New ADSL set-up fee | $75 | |
| Dry loop set-up fee | $75 | |
| ADSL splitter | $25 | |
| Install | $99 | |
| 10 day Service-Over-Lap (equipment configuration, rental and 2nd service for ten days) |
$75 | |
E. Kandy UC Moves, Adds, Changes, Deletions |
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| Service | One-time Charge | Ongoing Monthly Charge |
| Reset Password (per User) | $10 | – |
| Add Queue User (ACD) | $25 | $10 |
| Call Forward New User (each DID) | $25 | $20 |
| New Users – Remote Installation | $75 | – |
| Site Visit (to install Handset or Headset) | $175/hr | – |
| Per User Software Change – Remote, where NO Site Visit is required. | $25 | – |
| Per User Software/Hardware Change – Site Visit IS required. | $175/hr | – |
| User Delete | $75 | – |
| Hourly Labour – On-Site (min 2 hr. charge) | $175/hr | – |
| DID’s – ADD/DELETE/PORT/Install (each Number) w/ directory listing | $5 each/$50 minimum charge | $2 |
| Directory Listing – Add to existing DID | $75 | $6 |
| DID Vanity search | $75/hr (one hour minimum) | – |
| CAT 5 Cable Install (per Station Run) | Quote Required | – |
| Data 24 port patch panel | Quote Required | – |
| Data Rack | Quote Required | – |
| Chargeable Advanced Troubleshooting Client Switch Configuration/Troubleshooting, Phone/PC connectivity issues, Verify/Replace faulty cabling |
$175/hr | – |
| Additional Training Ongoing or Additional Training at Request of Client |
$175/hr | – |
2. Email Modifications |
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| Service | Price | |
| Add/delete accounts | FREE | |
3. Billing Changes |
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| Service | Price | |
| Admin Fee for Service Upgrade | FREE | |
| Admin Fee for Service Downgrade | $35 | |